Why is this happening?
It depends which device you are using. On laptops and computers where the user uses a Chrome browser, lack of books means that books haven’t been allocated to this user. In the Classoos app an empty bookshelf may be the result of a sync problem or books that haven’t been allocated in the first place.
How to solve this on laptops and computers?
Because this is probably an allocation issue, please contact the school’s account manager and provide them with the user’s email address and book information: ISBN and/or full title. They will check our records and advise accordingly.
How to solve this on mobile devices?
- On a mobile device that is connected to the internet please use our app – not a web browser – and download the books from Waiting for Me or the Content Archive in the main menu of the app. If you cannot find books there, please continue to the next step.
- Using a Chrome browser on a laptop/computer log in to my.classoos.com . If you can see the books on the web, go back to the app, log out (last option in the menu), log in again and download the books from Waiting for Me or the Content Archive. If you cannot see the books on the web either, please continue to the next step.
- Contact the school’s account manager and provide them with the user’s email address and book information: ISBN and/or full title. They will check our records and advise accordingly.