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  • Settings checklist
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  • Users get an error when trying to log in
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  • I can’t open books, I get a ping-pong animation instead
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  • I get a Need Admin Approval message

I can’t open books, I get a ping-pong animation instead

  • Last updated on August 14, 2021

Why is this happening?

A ping pong animation appears when a book is being loaded. It usually takes a few seconds but on rare occasions when the WiFi signal is dodgy it can take 20 to 30 seconds. If the animation stays longer than that, there’s probably an interference in the internet connection.

How to fix this?

  1. Make sure that your device is connected to the internet
  2. Close the tab with the ping pong
  3. Open the book again from your bookshelf screen

If you still get the ping pong: 

  1. Connect to a different WiFi (school, home, mobile data)
  2. Close the tab with the ping pong
  3. Open the book again from your bookshelf screen

If you can open the book while your device is connected to the other WiFi, there’s a problem with your previous WiFi connection. If you cannot open the book on more than one WiFi networks please contact our support team.

Can’t find an answer?

Contact us and we’ll get back to you as soon as we can

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